Legal Policies: Gemma Nails & Spa

Terms and Conditions

By booking an appointment at Gemma Nails & Spa, you agree to our policies below. We value your time and ask that you respect ours.

Salon Conduct & Right to Refuse Service

We provide a professional, respectful environment. We reserve the right to refuse service to anyone at our discretion for aggressive behavior or violation of our policies. Please note: Repeat "no-shows" will result in a permanent ban from booking future services.

Booking, Cancellations & Fees

We require notice for all changes to ensure we can accommodate other clients.

Advance Notice: Providing at least 24 hours' notice allows you to cancel or reschedule your appointment with no fee.
Same-Day Cancellations: Cancellations made on the day of your appointment will incur a 50% service fee.
No-Shows: Failure to attend your appointment without notice will result in a 100% service fee.

Service Adjustments & Refunds

No Refunds: All services are final. We do not offer cash refunds.
Adjustments: If you are unhappy with your service, you must contact us within 7 days. Adjustments are provided at the discretion of management for the original service performed.

SMS Messaging Terms

Pricing: Message and data rates may apply.
Frequency: Message frequency may vary.
Opt-out: Text STOP to unsubscribe at any time.
Support: Email gemma@gemmanailsspa.ca.

Privacy Policy

We collect only the information necessary to manage your appointments and provide our services.

SMS Privacy Disclosure

No mobile information will be shared or sold with third parties/affiliates for marketing or promotional purposes. This exclusion does not apply to text messaging originator opt-in data and consent; this information will not be shared with any third parties.